The Food & Beverage (F&B) Supervisor is responsible for managing operations of one or more F&B locations throughout Wet ‘n Wild Emerald Pointe. The day-to-day responsibilities of this role include overseeing assigned F&B team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation. Roles & Responsibilities: Supervisory Duties: Supervise the daily operations of the F&B team and any other assigned departments; Lead by example, attitude, and as a representation of Wet ‘n Wild Emerald Pointe core values; Act as an approachable mentor and coach to all assigned team members; Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed; Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline; Ensure that all required meals and other breaks are being given in accordance with North Carolina State law; Ensure daily sign-in sheets are completed and submitted each day; Assist with team scheduling and timekeeping activities. Departmental Duties: Welcome all guests with a smile and positive attitude; Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup; Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements; Maintains all alcohol safety practices when applicable; Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests; Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate; Oversees quality controls and production of food items; Manages inventory, focusing on portion and waste controls; Interfaces with warehouse on product and supply needs; Interfaces with maintenance on all equipment or physical plant needs; All other duties assigned by leadership. Education and Experience: No education requirements for this position; 1+ years of previous work experience in food service, quick service, or restaurant setting; 1+ previous supervisory experience a plus, preferably in a food or restaurant setting; Previous amusement park, theme park, or waterpark experience a plus; Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines. Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. Requirements: Must be at least 16 years of age to comply with North Carolina Child Labor Laws; Ability to work flexible schedule, including evenings, weekends, and holidays; Must have negative TB test results within the last 2 years; Must have reliable transportation to and from your scheduled shift; Ability to comply with all uniform policies; Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations; Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner; Must be able to speak with guests directly when other F&B leadership is not present; Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment; Must possess strong written and verbal communication skills; Must possess strong attention to detail and problem-solving abilities; Previous experience with Point of Sale (POS) technology and PCI compliance a plus. Physical Requirements: Ability to stand, walk, and remain on feet for majority of the workday; Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders; Ability to withstand heat and humidity from the food preparation equipment; Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more. Working Conditions: This role will be based in one or more food stall and/or restaurant locations throughout the Wet ‘n Wild Emerald Pointe, with exposure to both indoor and outdoor environments; Subject to frequent interruptions and requests that may require reprioritization of activities; Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions; Subject to constant repetitive motion, high noise levels, and heavily populated environments.
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